Muraliwala is dedicated to delivering your purchases efficiently and securely. Our Shipping Policy provides details on order processing times, shipping methods, delivery options, and related terms to ensure a smooth experience.
1. Order Processing Time
- Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with shipping details and tracking information.
2. Shipping Methods and Delivery Times
- We offer several shipping options to meet your needs. Delivery times and costs will vary based on the shipping method selected at checkout and your location.
- Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Delivery times may be affected by factors beyond our control, such as weather or carrier delays.
3. Shipping Charges
- Shipping charges are calculated based on the weight, size, and destination of your order. These charges will be displayed at checkout.
- Free shipping may be available on orders that meet a specified minimum amount, which will be indicated on the website.
4. Shipping to Multiple Addresses
- If you need items shipped to multiple addresses, please place separate orders for each address. We are unable to split orders across multiple addresses in a single transaction.
5. Tracking Your Order
- After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
- If you do not receive a tracking number within 3 business days of placing your order, please contact our customer support team for assistance.
6. International Shipping
- Currently, Muraliwala only ships within the country. We do not offer international shipping at this time.
7. Delayed or Lost Shipments
- While we strive for timely deliveries, occasionally, unforeseen factors may cause delays. If your order is significantly delayed or lost in transit, please contact our support team so we can assist in tracking or replacing the order.
8. Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide photographs of the product and packaging, and our team will work with you to resolve the issue through a replacement or refund, depending on availability.
9. Changes or Cancellations
- Once an order is placed, it cannot be modified. However, you may cancel your order within 24 hours of purchase if it has not yet been shipped. Please contact customer support promptly to request a cancellation.
10. Contact Us
- For questions regarding our Shipping Policy or assistance with your order, please reach out to our customer support team. We are here to help and ensure a smooth delivery experience for all Muraliwala customers.